FREQUENTLY ASKED QUESTIONS
Have questions? Read below and see if we can help! If you don't find your answer, please don't hesitate to contact us via our contact form.
Q: Do you accept pets?
A: Unfortunately we cannot accommodate pets. Please contact the Catalina Chamber of Commerce at 310.510.1520 for a complete list of hotels that accept pets.
Q: How do I get to The Edgewater?
A: We are a quick 10 minute walk from the Avalon Boat Terminal. See our map on the Map & Directions page.
Q: How do I find The Edgewater?
A: We are located above the Catalina Souvenir Shop and High Tide Traders. The Edgewater is just past the Green Pleasure Pier.
Q: What is there to do on the island?
A: Catalina offers a wide variety of tours, activities and dining. See our recommendations by clicking on our Catalina page.
Q: Celebrating a special birthday or wedding anniversary?
A: Please let us know and we will do our best to make your stay extra special! Please contact us if you are interested in adding on special amenities such as bubbly or desserts and we can price out some options.
Q: What is your cancellation policy?
A: A credit card number is required to confirm your reservation which is non refundable 7 days prior to the date of arrival. Your credit card will be charged 7-14 days before arrival.
Q: How old do you need to be to rent a hotel room?
A: You can be any age to stay at our property but must be accompanied by someone 21 years of age or older with valid identification. Minor children are not able to rent or occupy a hotel room unaccompanied by a parent or guardian.
Q: When are reservations charged on my credit card?
A: Reservations are authorized up to 14 days before your stay and may appear as a "hold" or "pending" on your credit card statement. Funds will be charged upon check-in. Any additional charges or damage will be added to your card upon check-out.
Q: When is Check-in/Check-out?
A: Check-in time is at 3:00PM and check-out is at 11:00AM. It is common for guests to be able to check-in before 3:00PM, depending upon room availability. But know that during the summer peak season months, this request is harder to accommodate.
Q: Can you store our luggage?
A: Do to limited storage facilities, we are no longer holding luggage on site. Avalon Blue Line Baggage is located at the boat terminal and can hold any baggage before check-in and after check-out. Arrangements can be made by calling them at 310-510-9599.
Q: Do rates include continental breakfast?
A: While our rates do not include breakfast, we are conveniently located next to several breakfast spots. We recommend the Brew House and Donut Shop for something quick. For more of a sit down stop at the Sandtrap, Jack's or Pancake Cottage!
Q: I need assistance climbing stairs, can I stay at The Edgewater?
A: The Edgewater is situated on the second floor of a oceanfront property and it is 28 steps to the top. If you would be more comfortable with a one level hotel, we recommend you reach out to the Chamber of Commerce at 310.510.1520 to find out about neighboring properties.
SOPHISTICATION, ISLAND STYLE